Fees paid for strategy, campaign management, automation build-out, or other AnswersNation services cover the time, expertise and tooling applied during the engagement period. Because this work is performed as the engagement progresses, management fees for work already completed are generally non-refundable.
Amounts paid directly to advertising platforms (Google, Meta, Microsoft Advertising, or others) as media spend are governed by that platform's own billing and refund terms, not by AnswersNation. Any refund for platform-level billing issues must be pursued directly with the platform.
If a client cancels an engagement before any research, strategy or campaign work has commenced, any deposit paid may be refunded in full or in part as agreed in the signed proposal, less any non-recoverable costs already incurred (such as third-party tool setup).
If a client cancels an active engagement, fees for work completed up to the cancellation date remain payable. Any unused, pre-paid portion of the engagement beyond that date will be assessed for refund on a case-by-case basis per the terms of the signed agreement.
If you believe you have been incorrectly billed, contact us at marketing@answersnation.com within 15 days of the invoice date so we can review it together.
Where this policy conflicts with the specific refund or cancellation terms in a client's signed agreement, the signed agreement takes precedence.